How can I get a summary email instead of 15 different emails every time a change is made?

[Rick Rhoades]

Some of my cohorts in the office get a nice summary email for multiple changes on an issue. I get multiple emails for every single change. Asking for advice to correct this. I'm using Microsoft Outlook for Mac v. 16.66.2 on MacOS 10.15.7.

Checked the preferences. Didn't see a fix.

Thoughts?

[Trudy Claspill · Accepted solution]

Hello @Rick Rhoades 

Welcome to the Atlassian community.

How much time is passing between each of the changes that results in individual emails to you?

Are the notifications based on the Notification configuration for the project, or coming from Automation Rules?

Bundling of multiple changes in a single email should be happening automatically, but there is a time threshold for how long Jira waits to see if another change is being made. According to this post:

1. There is a rolling 3-minute time window within which the batching is done, with a maximum threshold of 15-minutes. 

2. <snip>

3. This batching just relates to email issue notifications in Jira Software, Service Management, and Work Management. It doesn't relate to Confluence notifications nor customer notifications within Jira Service Management.

[Rick Rhoades]

I don't think it's from rules as the admin didn't specify. We migrated to the cloud this week so it's pretty much out-of-the-box without specialized customization yet. I'm aware of the time delay for summary emails and I'm ok with that-if I were getting summary emails. I get emails pretty much instantly. Change assignee- email. Change due date- email. Another change-email. Repeat. See attached. 7 Emails for the same JIRA within minutes of each other, some in the same minute.

As mentioned, some of my coworkers are getting the summary email, some aren't with no apparent JIRA settings difference between us.

[Trudy Claspill]

Based on this community article:

https://community.atlassian.com/t5/Jira-Software-articles/Say-goodbye-to-inbox-overload-Updates-to-Jira-email-batching/ba-p/2376375

...I notice that some types of changes are excluded from the batch notification:

Critical updates like assigned to you and mentions are always sent immediately, 

And in this article:

https://confluence.atlassian.com/jirakb/jira-cloud-email-notifications-are-delayed-1102614971.html

...it says that batching won't apply to plain text format emails. In your Personal Settings you can opt to get the emails as Text or HTML. How do you have that set?

[Rick Rhoades]

Yes. I have it set at Text, as does those who receive the summary. Thank you for the responses, though.

[Trudy Claspill]

I suggest you try switching it to HTML as a test to see if that makes a difference.

Otherwise I'm out of ideas. I recommend you have a Jira Administrator contact Atlassian support about this at https://support.atlassian.com/contact/#/

If you do, please report back here what you learn so that we can learn from your experience.

[Rick Rhoades]

Thank you for your suggestion. Admittedly I was hesitant to change to HTML for whatever reason (I think I had some bad intel stating that others were using the text setting), but switching it did the trick. So there you go, League of JIRA users! Learn from my naivety.   

[Trudy Claspill]

I am glad that solved your problem.

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