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How can I add SLAs to a business project?

Corey Dawson
Corey Dawson October 4, 2023

One of the teams at my company is currently using a business project and wants to implement SLAs based on priority types and send out notifications when certain thresholds are breached. 

I cannot immediately find an SLAs section in business projects and was wondering if this is something that is being developed or not possible in business project templates. 

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Mikael Sandberg
Mikael Sandberg
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October 4, 2023

SLA in Jira is a JSM specific feature and cannot be added to JSW or JWM. For those you would need an app like Time to SLA or any of the the other apps available in the Marketplace.

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Corey Dawson
Corey Dawson October 4, 2023

Thank you @Mikael Sandberg

Is there any particular app that you find works well with automations? 

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Mikael Sandberg
Mikael Sandberg
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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October 4, 2023

When I was using both Enhanced search and JQL Tricks it was on Server/DC so I do not know how well they work with Automation. I would reach out to the vendors to see what they say.

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Corey Dawson
Corey Dawson October 4, 2023

Understood - thank you for the help here! 

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