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Forms are available only for users with access to Jira and access to the project. If you share with someone that doesn’t have Create issue permission on the project, they will see a blank screen:
Who can see my project’s forms?
Forms are meant to be used within your organization, so people without access to Jira won’t be able to view them or submit anything.
For a user to be able to view and submit a form, they must have access to your Jira Work Management project and have the create issue permission in your project. Learn more about managing project permissions.
Please, confirm if they have permission on the project and if you have any other questions regarding this matter, please let us know.