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Form based issues VS Manually Created issues

Is there a way to differentiate issues created via Form and issues created manually?

2 answers

1 accepted

2 votes
Answer accepted
Chase Wilson Atlassian Team Jul 07, 2021

Hi @Mahima Srivastav , if you're talking about the Jira Work Management forms we append a Label called "business-form" to every issue created through the form. Cheers!

Hi Mahima,

Try searching on the field "customer request type". If this field is not empty it means that the issue was created through the portal

"Customer Request Type" is not EMPTY

I hope that helps!

Cheers,

Josephine

Hi, this didn't work for me. Maybe because I am working on JIRA Work Management and not Service Management

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