Form based issues VS Manually Created issues

[Mahima Srivastav]

Is there a way to differentiate issues created via Form and issues created manually?

[Chase Wilson · Accepted solution]

Hi @Mahima Srivastav , if you're talking about the Jira Work Management forms we append a Label called "business-form" to every issue created through the form. Cheers!

[Sharan Gull]

This doesn't work!!

[Steffie Heesakkers]

Once you removed the field 'labels' you can't get this automatic labeling back. I accidently removed the field, created a form, got the field back, but now it's not generating the label "business-form"

[josephine]

Hi Mahima,

Try searching on the field "customer request type". If this field is not empty it means that the issue was created through the portal

"Customer Request Type" is not EMPTY

I hope that helps!

Cheers,

Josephine

[Mahima Srivastav]

Hi, this didn't work for me. Maybe because I am working on JIRA Work Management and not Service Management