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Filter function



In one of our sub-projects in Jira Big Picture, we use so-called "components" to subdivide the project.

If we use these components, the filtering (JQL and text) does not work. The result is greyed out headlines, but no real results. Bildschirmfoto 2022-02-16 um 21.21.28.png

We also get the follwing error message:

Bildschirmfoto 2022-02-16 um 21.22.48.png

If we do not use components in other sub-projects, the filtering works without problems.

What is the reason for this and what can I do about it?

2 answers

0 votes
Anna-BigPicture Marketplace Partner Feb 22, 2022

Hi @Carolin Scharke

Please, raise a ticket via our Service Desk, providing us with more details (like downloaded error logs). This will allow our product specialists and developers to investigate your instance individually.
BigPicture Team will gladly help you to resolve the problem.
0 votes
Curt Holley Community Leader Feb 16, 2022

When you say "so called components" what do you mean? Are we talking about components configured in the components section of a Jira project? If so, they are project specific, so can't be used in other projects.

Which leads to, what do you mean by Sub-projects??

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