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Export failed (preparation) on fresh demo

David-Allan Raeburn July 30, 2021

Hi,

I have just setup the demo of Jira Work Management. I was hoping to import my data and media but when I try to do an import I get an error that I need to run a backup. I then try to run the backup and get the following error : 

2021-07-30 15_04_43-Window.png

I have tried both backup for cloud and backup for server. They both seem to completed to 100% then give this same error.

I've had a search on here but don't see anyone else reporting this error. 

Any assistance would be appreciated

D-A

1 answer

1 vote
David-Allan Raeburn July 30, 2021

Found a bug that relates to this issue. Resolution seems to be to create a holiday. Not exactly sure what this refers to but ill have a search through the docs. 

JRACLOUD-70653

Gareth Jones June 1, 2022

Thank you David-Allan. What a strange bug. 

In case anyone else experiences the same error, be sure to put a holiday in each calender you have listed under Project Settings > SLA > Calendar. I only entered holidays into our active calendar and couldn't work out why we still received the same error when backing up.

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