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Error on saving generated tasks on WBS Gantt in Jira

Janice Guiyab
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September 2, 2021

Hi, 

I was generating new tasks thru WBS Gantt Chart in Jira and it was giving me error message when i click save. It says error loading the page and is having difficulties. This has been going on for 3 days now. Anyone knows how to get rid of these error messages and continue creating tasks without having to close and restart every time?

 

Thank you.

1 answer

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Hikaru
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September 5, 2021

Hello @Janice Guiyab ,

This is Hal from Ricksoft, the vendor of the app. We're sorry to hear that you are having an issue with saving new tasks. 

Can you please answer/provide us with the following information via our customer portal page?

https://ricksoft-support.atlassian.net/servicedesk/customer/portal/3/group/46

  1. Do other users have the same issue?
  2. Do other Gantt-Charts have the same issue?
  3. Can you perform the operation with a different browser?
  4. A video with the error being reproduced and the .har and .log files of your Jira Instance collected while the issue is reproduced.
  • Open your instance in a Chrome Browser;
  • Open the Browser Console (press F12 or right-click on the mouse and choose Inspect);
  • Navigate to the Network tab, check the box next to preserve log, and perform the steps to reproduce the problem;
  • Save the results as .har file (right-click and choose Save as HAR with content);
  • Navigate to the Console tab, and perform the steps to reproduce a second time;
  • Save the results as .log file (right-click and choose Save as);
  • Attach the files to the ticket.

Thank you for your cooperation and I’m looking forward to hearing from you soon.

All the best,
Hal
Ricksoft

 

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