Email notifications for workflow events that look like Jira Service Management email notifications.

[Tristan Fesmire]

I can not find a way to enable email notifications for a work management project that mirrors the service desk email notifications. I can of course build custom emails in the automation tab but I would like to use the same template that is used for the service desk email similar to the image I attached. Does anyone have any way to fix this? 

[John Funk · Accepted solution]

Hi Tristan - Welcome to the Atlassian Community!

No, you can't just use the functionality of the other project type. You would need to build an Automation rule to do that. 

[Tristan Fesmire]

Hello John, 

Thank you for your response. So through automation is there a way to generate that specific email that demonstrates the progression of the workflow processes in the same way that the service management does? I understand the process of creating an event and linking it to a workflow but it doesn't automatically generate a status report that is similar to what I showed in my initial post. 

[John Funk]

You can include code/text in the body of the email that looks like this:

{{issue.key}}'s {{fieldChange.field}} field was updated from {{fieldChange.fromString}} to {{fieldChange.toString}} by {{initiator.displayName}}.

Issue Link: {{baseUrl}}/browse/{{issue.key}}

Then you would base the trigger on the status field changing. 

[Tristan Fesmire]

Thank you,

This will work for now but I do hope that Atlassian includes this functionality to the work management project types.