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Email Request option in Jira work management Projects

sangeeth Tom Varghese
sangeeth Tom Varghese Oct 27, 2021

Is there an option to create issue through email in Jira work management projects same like service management.

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John Funk
John Funk
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Oct 28, 2021

Hi @sangeeth Tom Varghese  - Welcome to the Atlassian Community!

Yes, you should be able to do that. Here is guidance:

https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

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Richard N_
Richard N_ Jun 27, 2023

I created a Work Management project using the Task Tracking template.  I am looking for any section in the project settings with "Email" just as it is used in JSM projects but I cannot find one.

In what project settings section for a work management project do you find email settings?

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John Funk
John Funk
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Jun 28, 2023

Hey Richard - It's always best to create a new question. That way more people will see it and can respond with answers tailored to your situation. 

Having said that, there is no Email Settings for JWM projects like JSM projects. That functionality is not built-in. You would need to follow the link above for normal email submissions to create tickets like with Jira Software. 

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