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E-mail notifications doesn't work since few days.

Edited

Hello team, 

Since few days i didn't receive notification on my email. 

I checked the notification settings for sending email and the settings are correct. 

Could you please check if something happened on my account? 

Regards,

Quentin.

 

4 answers

0 votes
John M Funk Community Leader May 12, 2022

Hi @Quentin Lapellegerie  and @gl-bpreti 

I would open a support ticket with Atlassian to see if your email address has been blacklisted for some reason. And to check to be sure any emails have actually been sent. 

https://support.atlassian.com/contact/#/

0 votes
gl-bpreti I'm New Here Apr 21, 2022

I have the same issue and my configuration looks as if I should be receiving emails. The thing is that I never received an email from Jira, not even in the SPAM folder.
Should I create a new ticket, @Ron Levy?

Jira settings.png

0 votes
Ron Levy Atlassian Team Apr 13, 2022

@Quentin Lapellegerie we've looked this over and it still might be a setup issue in the way you've set up the settings. Do you mind sharing them here?

Hi @Ron Levy , this is my settings:

settings.JPG

0 votes
Ron Levy Atlassian Team Apr 13, 2022

@Quentin Lapellegerie  can you please confirm you're in Jira Work Management? ("business project") or are you not seeing notifications in general?

@Ron Levy yes i'm in Jira Work Management. When a ticket is updated i didn't receive any notifications. Actually, i use the bell icon for check the update. Users in my organization still receive email from Jira. 

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