Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

DNS redirection for support portal

We currently are using cloudflare for external DNS.  When I attempt to create a cname redirection for the support portal, we are getting an error:  DNS Validation Error (Code: 1004) Content for CNAME record is invalid. 

We do NOT wish to do authentication or user management using Atlassian.   We've already added the TXT record as described in the documentation, however, it still shows unverified and fails upon verification.

 

Is there something I'm missing?

1 answer

0 votes
Haddon Fisher
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Mar 29, 2022

Hi Lance,

Can you confirm what you're trying to accomplish? Are you:

1) Attempting to add a CNAME so that you can use "customdomain.com" for your JIRA Service Management customer portal?

2) Attempting to verify a domain so that you can manage accounts from this domain as documented here?

The first piece of your post makes it sound like you want to do #1, but you say you "added the TXT record as described in the documentation" which I am guessing is the documentation I linked in #2.

If you are trying to do #1, I have some bad news for you...

We were able to achieve our end goal in a very roundabout way,  but it ended up with the desired result,  we setup an iis server and used http redirect.    While not perfect,  it did work. 

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events