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Create a task from email not working

I have created a brand new board and before customising, thought I would test the email to create a task - but it's not working.

I have sent an email to jira@otmarketing.atlassian.net the address shown in Settings > System > Incoming Mail > Default Cloud Mail Server And no task is created 

 

Any ideas?

 

Thanks

A

 

 

1 answer

It's not clear from your description, but if you haven't already configured a Mail Handler, you will need to do so.

By default, the Mail Handler section looks like this:

Screen Shot 2021-10-22 at 3.07.45 PM.png

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