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Create a task from email not working

I have created a brand new board and before customising, thought I would test the email to create a task - but it's not working.

I have sent an email to jira@otmarketing.atlassian.net the address shown in Settings > System > Incoming Mail > Default Cloud Mail Server And no task is created 

 

Any ideas?

 

Thanks

A

 

 

1 answer

0 votes
Dave Theodore [Coyote Creek Consulting]
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 22, 2021

It's not clear from your description, but if you haven't already configured a Mail Handler, you will need to do so.

By default, the Mail Handler section looks like this:

Screen Shot 2021-10-22 at 3.07.45 PM.png

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