Clockwork Free doesn't open in Chrome browser

[Mila Tesanchuk]

I can't open Clockwork Free app in Chrome. It used to work, though with defects (edit didn't work properly). But since yesterday it doesn't open anymore, just empty space on page.

[Adaeze_Jude_HEROCODERS]

Hi @Mila Tesanchuk

Can you confirm if you can access the App on other Browsers?

If so, please check Chrome to see if you have recently added any extensions. If so, please disable all extensions and try again.

Also, if the behaviour is the same with all browsers, try changing your network and try again.

It would be better to contact us here to investigate this further.

[Mila Tesanchuk]

yes, I opened it in Firefox. 
I haven't added any new extensions recently.

[Adaeze_Jude_HEROCODERS]

Hi @Mila Tesanchuk 

I did not receive a ticket from you. Could you confirm if you raised one?

Or did you stop receiving this error?

[Bibek Behera]

@Adaeze_Jude_HEROCODERS ,

Please share the final result here. :) 

-Bibek

[Bibek Behera]

@Mila Tesanchuk ,

Welcome to the community. Has anything changed on the browser(update).

I would suggest doing a hard refresh of the browser and give it a try.

Chrome on Windows:

To hard refresh on Google Chrome on Windows, there are two ways you can do it:

1. Hold down Ctrl and click the Reload button.
2. Or Hold down Ctrl and press F5.

Chrome on Mac:

To do a hard refresh on Google Chrome on Mac, there are two ways that you can do it:

1. Hold down Shift and click the Reload button.
2. Or Hold down Command, Shift and click the ‘R’ key.

If that doesn't fix, please reach out to the vendor if there is any recent issue that has been introduced with the update.

https://herocoders.atlassian.net/servicedesk/customer/portals

-Bibek