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Cannot add Watchers via CSV Upload

Hello, 

I am unable to add watchers via CSV upload. I have found many other inquiries with the same frustrations. Is this a feature that will ever become available to admins?

Thank you, 
Hannah 

1 answer

0 votes
Ivan Lima Community Leader Sep 21, 2021

Hi @Hannah Patzer, welcome to the Atlassian Community.

You should be able to add watchers via CSV. Have a look at Import data from a CSV file. Make sure you choose Settings > System > External System Import > CSV. Typically when admins have challenges with CSV import, I recommend creating smaller files, fewer columns, and a plain text editor. If you're still not able to add them after going through the steps described in the docs, you share the steps you're taking and the message you've got so that we can better assist you.

Hi Ivan, 

Thanks for your prompt answer! I tried uploading the way you had described and received multiple errors as seen in the screen shot below: 

2021-09-22_9-21-17.png

Then, using the exact same files/configuration I uploaded the way I normally have been doing for CSV which is by clicking here:
2021-09-22_9-21-48.png
However, as you can see I cannot select the watcher option:

2021-09-22_9-22-51.png
But besides that the upload was successful. Again using the exact same files and configuration as the failed one using the other method.

Snag_1631d8cb.png

Any ideas on how to remedy?

Thanks, 
Hannah

Ivan Lima Community Leader Sep 22, 2021

Yes. A user must be available in Jira before you can import them as a watcher. In your CSV file, the supported user types are email address and Atlassian account ID. The import issue from CSV, it's a bulk user creation, and there are limitations. To import watchers and update existing issues, you've got to use the External System Import. Try a simple CSV with one or two lines and fewer columns following the conditions I mentioned, and let us know.

Thank you. I am struggling to fine the users Atlassian account IDs. Is there an easy way to locate them?

Ivan Lima Community Leader Sep 22, 2021

Yup. One way, you can go "View profile" of any user and check the URL. You should see something like

https://YOUR_SITE.atlassian.net/jira/people/6046a2c*************69459

The ID you'll see after people/ is the Account ID.

Thanks! I got them, but when I uploaded the CSV the external way it did not add them. This was the results: 

2021-09-22_16-10-30.png

I tried to do the most basic CSV upload I could to edit the additional ones: Issue Key, Summary and then the Watchers. Anything I am doing wrong still? Thank you again so much for your help. Will be a huge timesaver if we can get this to work!

Ivan Lima Community Leader Sep 22, 2021

Have a look at this screen recording. You can replicate it and adjust it to your needs. For example, including the project - if you want to import data for multiple projects, issue key - if you want to update existing issues, etc.

I hope that helps 😊

Ah very helpful! Unfortunately, it would seem I am not privileged for external system uploads :/. Which would explain why I was having so many issues getting it to work.

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