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Can you share a software project board with work management users?

Karen Worsley June 2, 2023

Is it possible for a Jira Work Management user to view a Kanban Board associated with a Jira Software project?

Currently Work Management users are getting an error "It seems this board does not have a location assigned"

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 2, 2023

Hello @Karen Worsley 

Welcome to the Atlassian community.

Are these boards for issues in Team Managed or Company Managed Software projects?

If you go to the Boards list, do these boards show a Location?

https://<yourURL>/jira/boards?contains=

Do the Work Management users have Jira Software Product Access according to https://admin.atlassian.com ?

Karen Worsley June 2, 2023

Hello @Trudy Claspill 

The board in question is in a company managed software project. It has a location set and the board can be viewed by Jira Software users.

What is not working (and giving the error) is when users with only a Jira Work Management license try to access the board.

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 2, 2023

Hello @Karen Worsley 

A user must have a Jira Software license to view the Kanban/Scrum boards associated with Jira Software projects.

The product licensing determines the functionality a user can access. A user with only a Work Management license won't be able to view Agile boards and other Jira Software product-specific functionality.

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