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Can you have the same issues reflecting on different projects?

jessica_hall March 21, 2024

I have one project created under Jira Service and I've created a new project under Jira Work Management to utilize the calendar feature. Is there a way that both projects can reflect the same issues for specific users/individuals? OR is there a way that once an issue is submitted under the Jira Service project, it automatically gets pushed to the Jira Work Management project? 

2 answers

0 votes
Stephen Wright _Elabor8_
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 21, 2024

Hi @jessica_hall 

You can use Automation, although I'd use this only if...

  • You have Premium, and more significant executions for this kind of rule
  • You're on Standard but have a small number of tickets

^ Automation would let you...

  • Clone from JSM to JWM (you could then close the JSM ticket), or...
  • If the tickets should both remain open, Automation can also send updates bi-directionally - eg. status changes, comments, etc.

Let us know more specifics about your objectives here, so we can assist further :)

Ste

jessica_hall March 22, 2024

thank you! I think if we could have them both remain open and automation can send updated bi-directionally. 

 

let me see if i can create this automation on my own now...

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 22, 2024

Awesome!

Let us know how you get on, and if you need any further help, we'd be happy to help :)

Ste

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 31, 2024

How did it go? :)

Ste

jessica_hall April 1, 2024

haven't created the automation yet since the new process is still under review by upper management. Will reach out though if i still need help creating an automation. Thank you! 

jessica_hall April 12, 2024

@Stephen after working through other considerations for this, decided to possible add an app that will sync with google calendar. Purpose is to link specific tickets to a specific google calendar. If you have any recommendations on other calendars that may work better for this purpose, please let me know. Thank you!

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 13, 2024

Hi @jessica_hall 

Other calendars within Jira? Or just other Apps for Google Calendar?

I'd check out the options on Marketplace if the latter, trial a few, see which one works best for your use case :)

Ste

jessica_hall April 15, 2024

the latter thank you!

0 votes
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 21, 2024

You can certainly create an automation to clone an issue to another project. 

  • trigger issue created in the JSM project
  • condition - as needed to ensure the clone action only occurs as desired
  • action - clone issue into JSW project

you will need the rule to be global or multi-project.

the question I have is - why are you doing this? What are your goals? On the surface it seems a bit unnecessary but I don't understand the needs.

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