Can you have the same issues reflecting on different projects?

[jessica.hall]

I have one project created under Jira Service and I've created a new project under Jira Work Management to utilize the calendar feature. Is there a way that both projects can reflect the same issues for specific users/individuals? OR is there a way that once an issue is submitted under the Jira Service project, it automatically gets pushed to the Jira Work Management project? 

[Ste Wright]

Hi @jessica.hall 

You can use Automation, although I'd use this only if...

• You have Premium, and more significant executions for this kind of rule
• You're on Standard but have a small number of tickets

^ Automation would let you...

• Clone from JSM to JWM (you could then close the JSM ticket), or...
• If the tickets should both remain open, Automation can also send updates bi-directionally - eg. status changes, comments, etc.

Let us know more specifics about your objectives here, so we can assist further :)

Ste

[jessica.hall]

thank you! I think if we could have them both remain open and automation can send updated bi-directionally. 

let me see if i can create this automation on my own now...

[Ste Wright]

Awesome!

Let us know how you get on, and if you need any further help, we'd be happy to help :)

Ste

[Ste Wright]

How did it go? :)

Ste

[jessica.hall]

haven't created the automation yet since the new process is still under review by upper management. Will reach out though if i still need help creating an automation. Thank you! 

[jessica.hall]

@Stephen after working through other considerations for this, decided to possible add an app that will sync with google calendar. Purpose is to link specific tickets to a specific google calendar. If you have any recommendations on other calendars that may work better for this purpose, please let me know. Thank you!

[Ste Wright]

Hi @jessica.hall 

Other calendars within Jira? Or just other Apps for Google Calendar?

I'd check out the options on Marketplace if the latter, trial a few, see which one works best for your use case :)

Ste

[jessica.hall]

the latter thank you!

[Jack Brickey]

You can certainly create an automation to clone an issue to another project. 

• trigger issue created in the JSM project
• condition - as needed to ensure the clone action only occurs as desired
• action - clone issue into JSW project

you will need the rule to be global or multi-project.

the question I have is - why are you doing this? What are your goals? On the surface it seems a bit unnecessary but I don't understand the needs.