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Can't receive notification email and send email of issues

Dina Rafikah Fauziah
Dina Rafikah Fauziah Jan 30, 2022

Hi,

we can't receive email notifications when users create an issue. also, we can't send issues by using email this issue and only show this message
email this issue.png

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Vishwas
Vishwas
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Jan 30, 2022

Hey @Dina Rafikah Fauziah 

Welcome to Atlassian Community !!

I hope this is coming from a plugin called "Email This Issue".

I would suggest you to check the "SMTP Connection" is it being setup in the plugin configuration page. The warning/error you are getting says that there isn't any outgoing mail connect set as default ,

please check the doc here https://metainf.atlassian.net/wiki/spaces/PLUG/pages/353959941/Outgoing+Mail+Connections

 

Coming to other part regarding the notifications when issue created, check the Notification Scheme inside that particular project for issue created event if the recipients those are not receiving emails are part of that configuration are not.

 

Regards,

Vishwas

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Dina Rafikah Fauziah
Dina Rafikah Fauziah Feb 03, 2022

hi, thank you for answering. it works

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