Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can't open projects on mobile devices

Every time that I try to open a project from my mobile device using the app it says jira encountered an error I am not able to create task from the mobile app, all my employees have the same issue 

2 answers

0 votes
Jane Yeoh Atlassian Team May 20, 2021

Hi Christopher,

Could you provide us with a bit more detail about what you're experiencing please?

Is this across all your Jira projects, or is this specific to Jira Work Management? And does this apply to new projects or also occurring in existing projects?

Looking forward to hearing back from you,

Jane

0 votes
Irene Atlassian Team May 21, 2021

Hi Christopher,

On the Jira app screen you encounter the error, you can shake your phone and that will bring up a "Send Feedback" form, it will also capture your screen as a screenshot. You can write more details on the issue before sending it to us, which will also send through your OS version information. This will make it easier for us to debug the issue. Can you please do this? And we'll be in touch after.

 

Thank you!

Irene

Here is a screen shot showing the error we get

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Work Management

Jira Work Management FAQ

Welcome to the Jira Work Management FAQ We're glad you're here. If you haven't already, watch our video to get a one-minute overview of Jira Work Management. Check out some basic technical and logi...

7,333 views 51 25
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you