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Can I setup an email service/box for a project - but NOT allow ticket creation?


 We have a group that uses an email service and box to generate and work tickets.

We have another group - that uses workflow. However, when they work tickets they are responding from their own emails vs a project email. This is problematic as if there is an outage or users are OOO there is no communication.

The ask is can an email be setup for a project, but not allow ticket creation? As tickets are worked emails would be sent and could be responded to.

I was initially told that it's sort of an all or nothing setup, but wanted to ask the community to see if there were any alternatives.

1 answer

1 vote
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 19, 2023

Hello, Good day. You can configure email email notification on this project, so that users will receive email notification when an issue is updated/edited. Users can respond to the notification email received from Jira and this response will be added as comment on existing issue and there is no way users can create new issue by sending email. Thanks!

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