You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I'd like to configure the issue types of my project as EPIC>Task>Sub-task. (i.e. 3 layers)
But it seems it only allows me to set up EPIC=Task > Sub-task (i.e. 2 layers).
As an administrator, can I configure different types of issue layers (or hierarchy) on Jira work management?
Many thanks in advance.
Hi @HANUI KIM
As mentioned, it's possible to change Work Management Issue Types.
Work Management Projects can be Team-managed or Company-managed - and there are different instructions to follow for each.
If you're going into further levels of hierarchy, there are platform-wide settings you can utilise from a Premium/Enterprise Cloud plan - see this support page here.
You can @HANUI KIM
I'm guessing you have used a JWM template and that template has only loaded the 2 levels and issue types (Task and Sub-task).
Because JWM projects are Company Managed projects (under the hood) you can add the Epic issue type into issue type scheme...or reuse an existing scheme that suits.
You will likely need to edit screens/fields schemes to accommodate the additional issue type/s.
Put simply, you can adjust in the same way you would a Jira software (company managed) project.
@Curt Holley - I am having issues with how this type of hierarchy is displayed on the list or board view. Jira seems to loose the Epic/Task relationship and show epics above and stories below after you refresh the screen the issues are still properly linked, just not shown correctly.
Have you come across this issue? Do you know if there's a solve for this on a free plan?
Yes you should be able to add issue types to meet your needs. Project settings > issue types , actions and edit.
Hi @HANUI KIM
The heirarchy from Epic to a task can be managed via Epic links
And from task to a sub-task is via child issues
If you still need more than this, you could use issue linking feature to define relationship and have the hierarchy
Checkout this article for more info
If you are on premium I suggest you check advanced roadmaps for more customisation