Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

×
Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Bypass approval based on Types

Edited

Two Request Types share the same Issue Type and the same Workflow.

Workflow:

  • Manager Approval --> Rejected
  • Manager Approval --> Approved

Logic to apply:

  • Request Type 1: it requires manual approval = either rejected or approved
  • Request Type 2: it does not require approval = automatically authorized

Automation condition:

  • If Request Type EQUALS REQUEST TYPE 2 --> approve automatically

Error:

  • No transitions found for user. Ensure that the rule actor has permission (including issue security levels) to see issue and perform transitions.

I have already check if atlassian-addons-project-access has the correct permission and it has and it is in place

Solution:

  • I suspect I have to create another Issue Type and apply another Workflow because JSM does not allow such automation

Eager to hear any opinion . . . and no Add-On or Plug-In solution please 

P.S.: this is part of a large automation which I want to keep it small and manageableAuth.png

2 answers

1 accepted

1 vote
Answer accepted
Robert Wen_ReleaseTEAM_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 30, 2023

Hello @Mario Coluzzi 

Are you sure this is for Jira Work Management?  I normally associate Request Types with Jira Service Management.

Is this team-managed or company-managed?  If it were company-managed, I'd set up Workflow Conditions that would show or hide the transitions based on the request type.  This may mean you have to have a transition bypassing the approval.

Can you share a screenshot of your workflow?

Hi @Robert Wen_ReleaseTEAM_ 

Yes it is Jira Service Management the purpose is to build a quite complex authorization and some requests do not require a Line Manager approval.

Interested in hear more on "show or hide the transitions based on the request type". Can you point me to a documentation? I believe this will address my question.

P.S.: I did attach a screenshot of the issue and the -easy- steps I put in place

Robert Wen_ReleaseTEAM_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 30, 2023

Here's the documentation: https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/#Conditions

This could be a simple Value Field condition that you put on relevant transitions

[facepalm] I cannot believe I missed that easy one. Or maybe I did put in place but left some silly configuration out . . .  times 2 [facepalm]

It works like a charm. Thank you @Robert Wen_ReleaseTEAM_ 

Auth2.png

0 votes
Robert Wen_ReleaseTEAM_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 30, 2023

OK, looking at your automation I wonder if it's executed by the Automation for Jira user.  If it is, is that user one of your defined approvers (I'm guessing you're using the out-of-the-box approval process in JSM)?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events