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The Assignee field only shows all users when creating a new Issue (task) in Work Management. Once is it created if I want to re-assign the task the Assignee drop down only shows myself (Org admin) and no other users. This is very frustrating as I've created a whole new account and project to try to overcome the issue only to find the same thing occurring. Any help would be much appreciated.
Update after more testing
The Assignee field is not working in the following ways
The instance I'm using is a brand new cloud instance without any other products running.
As I am using the free version I can not log bugs or issues. Can someone else log this for me?
This is a real show stopper for us running our pilot. We would like to roll this out to a wide audience but this type of "undocumented feature" really blows our confidence in the product and support service.
After much trial and error the problem can be worked around by starting to type the name of the user in the Assign field and they will appear and can be selected.
This is likely due to other users not having permissions to browse or be assigned issues in the project. Is this a Company or Team managed project?
if CMP go to project settings > permissions and see if Browse, assignable user permissions are such that these other users have access. Users can be in roles or groups that are associated to permissions.
To provide some further clarification of the problem, once an issue (task) has been created and saved
When originally creating the task the full list of users shows and I can Assign anyone. The problem occurs if I want to change the Assignee after originally saving the task.
Our typical workflow is that a task is created in the "Backlog" without being assigned. Then when it is ready to be done it is moved to "To do this week" (one week sprints) and allocated to a person. The problem is saved tasks can't be re-allocated. No problem if the person is allocated at the time of initial task creation, but not later.
We are piloting Work Management with a view to rolling it out to our division. Everything was fine with the setup and configuration when I was the only user however after adding more users and running into this basic problem is jeopardising the pilot. The product has the functionality we need, but this issue is a show-stopper for us. It would be a shame to not use the product because of this basic issue.
it is puzzling as stated. i don't have a free version to test with unfortunately. i assume any new project behaves the same?
Hi Jack and thanks for the quick response!
As we've found the work around thanks to @Drew Cox feedback, it's less critical for us now, hence there's no need from our side to start a new topic / ticket about this.
I thought mentioning this is still happening, and on paid accounts as well, for the Atlassian's benefit. Maybe you want to open a bug on this one.
Anyways, thanks for the help 😊