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When we receive a service request in Jira, before we were able to see who was CC. Now we only see the person making the request but not who they CC in the email. Can you tell me which parameter to change Thank you
Thank you for your reply.
This is what I see now.
previously I saw people in CC in this box but now the box is empty.
Hi @Poirier, Lise , welcome to the community.
Can you elaborate on where you were previously seeing the CC list? After the issue is created, the request participant field should contain all of the CC users. Maybe you were viewing the actual email that came in assuming you were using a custom email and logging into the inbox possibly?