Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,458,377
Community Members
 
Community Events
176
Community Groups

Automation with troopr

Hello there. I have two questions:

A) Im auto-creating tickets from slack via Troopr application. But this applications throws everything into a Summary field, instead of description.

a.1) It´s possible to set it, when the issue is created, copy text from summary to the description?

a.2) Is it also possible to do it with clones? I create clones from jira servicedesk to jira software and it´s also in summary, not in description.

A.3) It´s possible to set some flow, when some fields are uptaded in jira servicedesk, clone fields will be also updated? (i have found some re-fetch feature in automation, but its not working)

 

1 answer

0 votes

Hi @František Vůjtek 

Answers below!

 


Question 1

  • I'd recommend contacting the vendor for this, given it's likely linked to the App's functionality. You can see their contact details on the Marketplace's App listing, via the Support tab.
  • You might also find something in their documentation - for example, does this page help?

 


Question 2

  • I'd look to get an answer to Question 1 first. Creating a clone of an Issue from a JSM Project to JSW, will just copy the date into the same fields.
  • You might be able to split the data into different fields using Smart Values in Automation - but it would be quite complex, and I'd only try it if it's not possible to split the data into different fields at creation through Troopr.

 


Question 3

You could use Automation to copy the data from the original Issue to the clone, as long as there is a link between them (for example, via linked issues - clones/is cloned by).

You would also need to use a Global Automation rule as it's multiple Projects - i.e created via Jira Settings > System > Global Automation.

The rule might look something like this...

  • Trigger: Issue Updated
  • Condition: Related Issues Condition
    • Related Issues: Linked Issues
    • Link Types: clones
    • Condition: Are present
  • Branch: Linked Issues = is cloned by
    • Action: Edit Issue
      • ...set fields to copy to the cloned Issue, for example Assignee.
        • Set the value to be copied from the trigger issue, using the Copy from... operation, available through the 3-dots icon

 


Let us know if you find a good solution for (1) and (2) via Troopr - and if you need any more specific help with (3)!

Ste

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events