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Hello there. I have two questions:
A) Im auto-creating tickets from slack via Troopr application. But this applications throws everything into a Summary field, instead of description.
a.1) It´s possible to set it, when the issue is created, copy text from summary to the description?
a.2) Is it also possible to do it with clones? I create clones from jira servicedesk to jira software and it´s also in summary, not in description.
A.3) It´s possible to set some flow, when some fields are uptaded in jira servicedesk, clone fields will be also updated? (i have found some re-fetch feature in automation, but its not working)
You could use Automation to copy the data from the original Issue to the clone, as long as there is a link between them (for example, via linked issues - clones/is cloned by).
You would also need to use a Global Automation rule as it's multiple Projects - i.e created via Jira Settings > System > Global Automation.
The rule might look something like this...
Let us know if you find a good solution for (1) and (2) via Troopr - and if you need any more specific help with (3)!