Automation using smart values which returns dynamic summary and description

Karen Khoo September 11, 2023

How do I clone a parent ticket with 2 subtasks which have their own unique summary and description? The only part I need to change to make dynamic is highlighted, the {country}, {clientname} and {storerkey} example as below (please see attachment):

Parent ticket

Parent ticket.PNG

Subtask 1

Subtask 1.PNG

Subtask 2

Subtask 2.PNG

I tried setting up automation rule as shown as steps below:

1) If existing ticket to be cloned has Summary that contains keywords GVT - Client Master Data Setup

Automation rule1.PNG

2) Then edit the Summary and Description to new values TH NIKE and new storerkey. **However, I do not know how to use smart values to retrieve the values input during clone ticket.

Clone ticket.PNG

 Automation rule2.PNG

3) Clone the issue with updated Summary and Description from previous step.

Automation rule3.PNG

4) Clone along with 2 subtasks which have to take the new {country} and {clientname} defined in parent/main ticket in previous step.

Automation rule4.PNG

5) Input respective Summary and Description for Subtask 1. It should return TH, Nike and its storerkey.

Automation rule5.PNG

6) Input respective Summary and Description for Subtask 2. It should return TH, Nike and its storerkey.

Automation rule6.PNG

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events