Automation using smart values which returns dynamic summary and description

[Karen Khoo]

How do I clone a parent ticket with 2 subtasks which have their own unique summary and description? The only part I need to change to make dynamic is highlighted, the {country}, {clientname} and {storerkey} example as below (please see attachment):

Parent ticket

Subtask 1

Subtask 2

I tried setting up automation rule as shown as steps below:

1) If existing ticket to be cloned has Summary that contains keywords GVT - Client Master Data Setup

2) Then edit the Summary and Description to new values TH NIKE and new storerkey. **However, I do not know how to use smart values to retrieve the values input during clone ticket.

 

3) Clone the issue with updated Summary and Description from previous step.

4) Clone along with 2 subtasks which have to take the new {country} and {clientname} defined in parent/main ticket in previous step.

5) Input respective Summary and Description for Subtask 1. It should return TH, Nike and its storerkey.

6) Input respective Summary and Description for Subtask 2. It should return TH, Nike and its storerkey.