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I am running an automation that clones a created issue into another project and then links the new issue and its clone. The rule has worked more times than not, but is failing randomly. The only correlation I can find is that the users creating the issues that fail are not users of the project. However the project has the standard permissions which allow non users to create issues. Just wanted to see if anyone knew why it would fail in these instances, or if there is another issue going on. I have attached my automation and the log
Hi @Colin Hunt ,
Do the projects share a field configuration? What maybe happening is in the 2nd project the Priority field is mandatory but in the first it isn't and therefore can't clone into that project as the Priority is not set.
Let me know if that is the problem.
Automation Group Product Manager
I think this may require some debugging - looking at specific examples of issues where this passes and doesn't pass. I'd create a support ticket at https://support.atlassian.com/ and provide as much details of the issues as you can.