Assignee field in forms

[Monica Panozzo]

Hello everybody,

I am creating a project in JWM, for which I would like users to create tickets by filling out a form in which I would need that whoever completes the form (reporter) could indicate the assignee.

I cannot insert in the form the assignee field; I tried to put a "person" field and then create an automation that transform the person into the assignee person, but it doesn't work,

Do you have any suggestions?

Thank you!

[Trudy Claspill]

Hello @Monica Panozzo 

Please show us all the details of your automation including the details for each step in the automation.

What does the Automation Rule Audit Log say? Does it indicate the rule is being executed? Is there an error message noted in the log?

[Monica Panozzo]

Hello @Trudy Claspill ,

this is a screenshot of the audit log of the automation (on the left you can see the details of automation.

Custom field 10346 is a dropdown field. 

Thanks for your suggestions

[Trudy Claspill]

In the rule component where you are using a smart value for Assignee, try using {{issue.customfield_10346}}. When using a smart value that references a field issue, you have to tell the automation which issue to reference.

If that doesn't solve the problem, please provide answers to the following:

Is the Work Management project a Company Managed project?

Is the user being selected, that is copied to the Assignee field, a user that has been granted the Browse Projects and Assignable User permissions in the Permission Scheme associated with the project?

Who is the Actor specified in the Rule Details?

[Monica Panozzo]

Hi @Trudy Claspill ,

it is still not working, so I answer to your questions.

The project is a team-managed project

The user i tested is an administrator of the project

The Actor is Automation for Jira

[Trudy Claspill]

I added a custom field to a Team Managed Work Management project. The Type of the field I added was "People" and I restricted it to a single user selection.

When I am creating a form for that project, I don't see that new custom field available to add to the form.

I am working with a Free instance so my functionality may differ from yours.

Can you show us the configuration for the "person" field you created in the project? What type of field is it?

Can you show us the form you created, in the form edit view?