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All of my attachments have disappeared

Jim Morgan
Jim Morgan Apr 28, 2023

how do I get to see attachment in my project board again. crickets from administrator

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Trudy Claspill
Trudy Claspill
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Apr 28, 2023

Hello @Jim Morgan 

Welcome to the community!

Can you provide a screen image and point out where you previously saw the attachments? Did you see just the filenames or did you see thumbnails?

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Jim Morgan
Jim Morgan Apr 28, 2023

 

 

the blocks with the Jira logo and the "view issue" block were formerly showing reference files for this project...I have noticed this on 3 active projects but have not checked all active projects

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Trudy Claspill
Trudy Claspill
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Apr 28, 2023

Can you provide a screen image? I don't see one included with your response.

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Trudy Claspill
Trudy Claspill
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Apr 28, 2023

If you click on those and download them, do they show the same images that are shown in the thumbnails?

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Jim Morgan
Jim Morgan Apr 28, 2023

yes...only started happening yesterday. re-started, re-logged-in etc. still the same

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Trudy Claspill
Trudy Claspill
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May 01, 2023

Do other users see the same in the same issues?

I have not seen this before in Cloud.

I would recommend contacting your Jira Administrators and if they can't solve it asking them to contact Atlassian Support.

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