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The 'Done' or resolved issues still remain. This happened following the addition of a new issue type. These all appear in lists and filters, however, the board is wiped clean. I had tried to create a new workflow to solve the problem, but it doesn't work.
Upon searching for a solution, I continue to see that I need to re-index my information. The problem is there is no option for indexing available. Even though I am the ORG ADM, and have access to all administrative features.
If this doesn't help, would you be able to please open a support ticket and we can take it from there? thx!
@Gina Lahendro can you please clarify if you're using a business project or a software project? if a business project, do you see the issues in other views other than the boards (list, timeline, calendar)?
You don't need indexing in Cloud, I suspect something else has changed.
Start with a look at the board filter - does it return the issues you expect to see when you try pasting it in the issue search? (Just want to re-check this, you need to use the exact filter)
Next check the board settings, especially the column definition - are all your status mapped into columns?
No, not changing the board filters - replicating the filter in the issue search? Does that find the "missing" issues?
For the columns, sorry, I may not be reading that right, can you confirm that you have no status in the "unmapped" area of the column config? All status are in a column?
To debug this further, we're going to need to see
Go to the board and look for the configuration menu at the top right, with the ... label.
Ok, but we need to see