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The 'Done' or resolved issues still remain. This happened following the addition of a new issue type. These all appear in lists and filters, however, the board is wiped clean. I had tried to create a new workflow to solve the problem, but it doesn't work.
Upon searching for a solution, I continue to see that I need to re-index my information. The problem is there is no option for indexing available. Even though I am the ORG ADM, and have access to all administrative features.
If this doesn't help, would you be able to please open a support ticket and we can take it from there? thx!
You don't need indexing in Cloud, I suspect something else has changed.
Start with a look at the board filter - does it return the issues you expect to see when you try pasting it in the issue search? (Just want to re-check this, you need to use the exact filter)
Next check the board settings, especially the column definition - are all your status mapped into columns?
No, not changing the board filters - replicating the filter in the issue search? Does that find the "missing" issues?
For the columns, sorry, I may not be reading that right, can you confirm that you have no status in the "unmapped" area of the column config? All status are in a column?
To debug this further, we're going to need to see