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Admin but cannot delete task on board

Alexander Valentine

I have admin permission and trying to delete a lot of old task from former employees who are no longer with the company.

I've been made an admin but when I go to delete the task it says I do not have permission and I need to reach out to the account permissions. I have and he's made the changes so i can, but Jira does still not allow me to erase task.

Accepted answers

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Trudy P Claspill

Hello @Alexander Valentine

Welcome to the Atlassian Community.

Are you working with Jira Cloud or Jira Server/Data Center?

If the Jira system is saying that you don't have permissions to delete the issue, then it is probable that the permission have not been updated correctly.

We would need information about what changes were made to be able to provide any specific guidance. Being made an Admin of a project is not necessarily adequate.

Alexander Valentine

We're using Jira Cloud.

Alexander Valentine

I am an admin on all the projects, on jira and confluence too and also an Atlassian admin on the account. So all three permission levels have me as admin..

Trudy P Claspill

Have the Admin role or permission does not inherently give you the Delete Issue permission. You need to have the Delete Issue permission for a specific project to be able to delete the issues in it.

Are you trying to delete an issue in a Team Managed project or a Company Managed project? That information will display for each project in the View all Projects page and at the bottom of the panel on the left when you are interacting with a specific project.

If you have Jira Admin permissions then you have the capability to give yourself the Delete Issue permission.

Deleting issues is permanent and irreversible (if you don't have a backup or a plugin for preserving deleted issues). Before deleting an issue be very, VERY sure that you will never need that issue for anything and its removal doesn't adversely impact any reports or other functionality.

Mohanraj Thangamuthu

Hello, Go to project settings >> Permissions >> Check for delete issue permission. Check if the permission is given to any specific user or project role.

Screenshot 2023-07-26 at 11.24.15 AM.png

Alexander Valentine

None of this has helped at all. I even had the admin remove and readd me and I cannot delete old task! Please, why is this so difficult?