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Add Several assignees in a task so they can receive updates for a case

Teresa Ruiz-Rico Gómez February 16, 2024

As I can only add 1 person assigned to a task, bug or any issue type. How can I trigger an automatic rule for sending updates of the case to additional assignees?

 

In my case I create a field in the defintion of the issue types that is named "Additional Assignee", I would like to create a rule that if some people appear as additional assignee, they receive the same notifications as they were the "assignee".

2 answers

3 votes
Hariharan Iyer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 16, 2024

Hi @Teresa Ruiz-Rico Gómez ,

 

You can add them as watchers to the ticket using the "Manage Watchers" action.

0 votes
Rilwan Ahmed
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 16, 2024

Hi @Teresa Ruiz-Rico Gómez ,

Welcome to the community !!

you need to update notification scheme and add the user field to the required actions. i.e.

Go to project settings --> Notifications --> Actions --> Edit Notification.
For required notification type  (Example: Issue created etc.) --> Add -->User custom field --> Select your field and save the scheme. 

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