Account session changes depending on url

[Min Je Song]

Hi,

I have two accounts with atlassian and I once logged in with each accounts.

When I am logged in with the first account, it changes the account into second one whenever I go to https://mysite.atlassian.net/jira/your-work.

Also, it gives ERROR: IB9B4D if I click the project button from the first page because the second account doesn't have the access to the project.

Thank you.

[Nic Brough -Adaptavist- · Accepted solution]

Welcome to the community!

If you are using the same account on the same browser, there are going to be some problems - Atlassian stuff does not yet have a simple and clear way to use multiple accounts (they're working on it, it has improved, but there is a long way to go yet)

But, the error message you are getting might not be account related.  It looks like a generic error code which Atlassian want you to tell them about because there may be a problem with your Cloud system.

[Min Je Song]

I think you are right.

I logged in with the first one for jira and the second one for bitbucket in the different time but the same browser.

And each case has the problem.

I guess they separated the atlassian login(higher level) and each product login(lower level) but if user used multiple accounts, they have a problem.

I solved the problem using different browser.

Thank you.

[Curt Holley]

Hi @Min Je Song 

Welcome to the community!

Does one of these accounts (I suspect the 2nd one) belong to a verified domain?
What that means is, the company that owns those @wherever email addresses has registered with Atlassian that all such email addresses belong to and will be managed by them.

Is the other one a personal account/email address? or THE SAME email address or........???

[Min Je Song]

Two accounts have the same domain name like account1@mysite.com, account2@mysite.com

I logged on only bitbucket with the second account.

[Curt Holley]

I agree with @Nic Brough -Adaptavist- (trust me, you can trust Nic), I think you should contact Atlassian. 

Some tests you could do first:

• If not logged in with account 2 (the Bitbucket one), can you login with account 1 with no issue?
• What about if logged into Account 2 via a different Browser to account 1?

Questions:

Is this two account scenario common where you work? as this may have happened before/there might be a known workaround

Have you discussed with the site Jira admins?

[Min Je Song]

no problems to log in. Just account switch happends when I go to different pages.

I solved the problem using different web browser. 

Thank you.