Why is creating a linked issue such a pain?

[Benjamin Peikes]

How do you all create the issues for large projects? The way I've tried to do it, is that we create our Epic, and then start adding high level Story items. We then create separate "New Feature" issues for each piece of development work and link them as "blocking" the Story.

The problem we have is that the UI is flakey when it comes to "Add" a linked issue. Under the "+ Add" button, there is "Linked Issue", which just  makes the "Linked issues" section appear. Sometimes it also shows a "+ Create linked issue", but sometimes it does not and it takes a reload of the page before clicking on "Add Linked Issue" will display the "+ Create linked issue" button.

Would love to see a video showing a real example of how they build out a large project in Jira. I find it very cumbersome creating many issues. One of the issues in creating many issues is that the UI has become unreasonably slow doing almost anything now.

Has anyone had that issue and resolved it? We opened a ticket with Atlassian, but they basically told us that its ok for simply displaying a single issue to take 3 to 4 seconds and require hundreds of requests. 

[Rebecca Hagerty]

Hi there! If you have many issues to create, I would recommend doing so via a bulk import (refs: https://confluence.atlassian.com/adminjiraserver073/importing-data-from-csv-861253680.html#ImportingDatafromCSV-PreparingyourCSVfile, https://confluence.atlassian.com/jirakb/how-to-import-issue-links-from-a-csv-file-in-jira-740262715.html). Bulk importing allows you to create multiple Jira issues at once using a spreadsheet (CSV) file. This approach can bypass the limitations of the Jira UI and reduce delays caused by the UI's slowness. This can be a little complicated to learn at first, but once you understand how to populate the file and the necessary fields, you can create and link hundreds of issues in minutes. If you make a mistake, you can bulk delete the newly created issues. I would recommend playing around with the file format and import functionality to understand the nuances before attempting it on a live project.

Depending on your internal processes, another option is to use Jira's automation features to streamline the creation and linking of issues:

• Set up rules that automatically create linked issues (e.g., "When an Epic is created, automatically create X Stories linked to it").
• Use templates for recurring issue structures to save time.

This can also be done via the API.

-> As for the UI slowness, I would recommend ensuring you are using a compatible browser and clearing your browser cache regularly, as my experience with Atlassian products is that any extreme slowness experienced on the UI is remediated within a day or 2. This is not an issue I personally experience often or regularly. Another issue could be the amount of extensions you have running in your browser that could potentially be interfering with Jira.

-> As for the UI being flakey when linking an issue, I could be mistaken, but I do not believe it is flakey. Rather, if there is not an issue already linked, the "+" does not appear. You can link the first issue by clicking "+ Add" -> "Linked issue" at the top of the issue underneath the Summary field.

  

Let me know if you have additional questions, I hope this helps!