Sometimes we explain things incorrectly but most of the time we just do a poor job ensuring that those who we are working with understand what we are explaining. Have you ever had a Jira incident or problem that came from an incorrect explanation or conversation that was misunderstood? If so provide it below.
When I was training a new Jira administrator we were going over workflows. I was explaining to them how statuses work. I explained to the new admin that you can change a status name on a workflow but doing so changes the status name everywhere. I explained that If you want to make a change to a status name then you will need to create a new status. I also explained that if it was close you should just work with the customer to help them understand that this is just a status and that Open or Opened really mean the same thing and there is no reason to create Opened and just use Open.
Later that week he received a request to change Completed to Complete on a workflow. He made the change and shortly after our support desk blew up with reports of filters, dashboards, etc all breaking. After a short scramble, we found the issue. When following up with the individual I was able to determine that he misunderstood my explanation.
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