wrong issue key when creating new issue

Yunus Kayamkhani March 18, 2024

I encountered an issue with the sequence of issue keys after importing a CSV file. Initially, the keys were disorganized, so I rectified this by reordering them from 1 to 20 before reimporting. However, despite deleting the previously imported issues using bulk operation, the problem persists. Now, when creating a new issue after the 20th one, it continues from where the last imported issue left off (8229), rather than starting from the next logical sequence (21). I expect the issue numbers to follow a sequential order, starting from where the last one left off after deletion

2 answers

1 vote
Jack Brickey
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March 18, 2024

Hi @Yunus Kayamkhani ,

the sequence will not reset even if issues are deleted. The keys associated with deleted issues cannot be reused. newly imported issues will pick up with the last issue created.

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 18, 2024

BTW, here is an old suggestion you might vote for - JRACLOUD-73468 Ability to reset the issuekey counter of a Project from the UI 

0 votes
Marc Jason Mutuc
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March 18, 2024

I don't think this is possible for existing project.

If starting from 1 is really important, you would have to create a new project instead.

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