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why automation is not updating fields to linked issues

Hi There

I have some automation rules set up to update some fields. So if due date is updated in an issue then the related linked issue due date field is updated too. It appears as succesful in the audit log but i do not see the change. The boards even say there has been a rule applied and to refresh, but still can not see the correct dates populated.

 

Please Help

Thanks Screenshot 2020-05-20 at 14.54.10.png

2 answers

1 accepted

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Answer accepted
John Funk Community Leader May 24, 2020

Hi @jinali-p ,

Can you share what you have for the details for the Edit issue field: Due date component? (The last component in the rule)

Thank you for the response. Please see attached. It is happening with all automation with fields. The audit log says its been successful but i do not see it on the boards.

 

Thanks

Thank you for the response. Please see attached. It is happening with all automation with fields. The audit log says its been successful but I do not see it on the boards.

John Funk Community Leader May 26, 2020

Try changing Copy Due Date from Trigger issue, not Current issue.

Thank's John, I do not seem to have that option ???

Screenshot 2020-05-26 at 12.30.11.png

John Funk Community Leader May 26, 2020

It's kind of hidden - you have to click on the words Current Issue to see other options. 

thank you so much seems to have worked. Are you able to advise pls if the below is the same issue. Tried to set it to trigger issue. Its updating time logs for anytime time is logged on a issue, i want the value to update the same on the linked issue? something to do with the time spent field :/. Cheers Screenshot 2020-05-26 at 14.16.18.png

John Funk Community Leader May 26, 2020

Great! Glad I could help!

It looks like you are trying to set the value for Time Spent instead of Copying from the Trigger issue. 

ahhh am i do something wrong here ? As the timespent field is mandatory.

 

Screenshot 2020-05-26 at 14.29.34.png

John Funk Community Leader May 26, 2020

Is Time Spent not available instead of Created in your screenshot? You want to copy the Time Spent field from the Trigger issue. Correct?

nope not seeing this in the list :(

 

Screenshot 2020-05-26 at 14.44.10.png

John Funk Community Leader May 26, 2020

Did you try to type in Time Spent there? Sometimes it doesn't show the whole list until you start to type it. 

nope still not there :(

John Funk Community Leader May 26, 2020

Try putting this in as the Set value instead of copying:

{{triggerIssue.timespent.value}}

hmmm its coming up with this, i do not want to set a time or date field as i want it pull through the updated tempo logs

John Funk Community Leader May 26, 2020

No, you put that code in the Time Spent field, not the Date Started field. 

John Funk Community Leader May 26, 2020

Hi @John McKiernan  - I have run out of ideas on this one and not sure why it is not working. 

In a nutschell, Jinali is trying to copy down the time logged in a parent to a child. 

Like jinali-p likes this

i see the below error when adding time on EAG-63 which is linked to PL-46, PL-46 timelog is not updated when i open tempo to view time logged against task

Hi @jinali-p (thanks @John Funk )

I suspect this error might be because you are using the third party plugin Tempo to do the logging of work. 

At the moment, you can't log work with the Tempo plugin via automation: https://codebarrel.atlassian.net/browse/AUT-1269

I may be wrong so it is certainly worth putting  a question through to support but I believe that is the issue here. 

John 

@John McKiernan  thank you for the response. I thought as much since tempo is third party :(. Will for sure put a support ticket in. Thanks @John Funk as well now all my fields are updating :)

John Funk Community Leader May 27, 2020

Glad I could help a little. Please post back here with the solution that Support provides so we can close this one out.

Good luck!

Hi @jinali-p and @John Funk any solution about this?

Im the same problem. This is my config:

 

Local rule in a project, run over issuetypes linked in the same project:

error_automation_jira_update field.png

The log of rule run success. But not update fields.

The "atlassian-addons-project-access" is enable in permission schema for all permissions.

The screen for edit is the same for both issuetypes.

Sorry, resolved with "copy from trigger issue". ;-)

Like John Funk likes this

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