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when I want to add a team member to a board it says no matches

I am trying to add a team member to a board and it says "no matches".  There is one incorrect listing that I am also trying to delete.  I am find this very non intuitive.

2 answers

1 accepted

2 votes
Answer accepted

Hello @Alison Saunders 

Welcome to the community.

Are you working with a Classic project or a Next Gen project.

Can you tell us the exact steps you are executing and provide a screen image?

Hmmm, I am very, very new and actually don't know.  Is there like a baby level intro?

If the project is Next Gen it will say so at the bottom of the navigation pane on the left.

Hi, okay yes it is Next Gen.  Thanks!

So, by default Next Gen projects are open to all users of the JIRA instance, as shown in this image (found by going to Project Settings > Access)

Screen Shot 2021-03-10 at 5.17.36 PM.png

You should not needs to explicitly add a user unless you have changed the project access.

Is the other person having trouble access the project? Has the other person been added as a user to the JIRA site?

I am trialling Jira for the rest of the team and only have one other user...I will check.  Thanks very much for your patience.

0 votes

Hello @Alison Saunders,

Thank you for reaching out to Community!

I can see that you are using Cloud Free and I would like to add that, on a Free site, anyone with a license will be an administrator of the projects.

I believe that you are trying to add a new user directly to a board, but first, it’s necessary to invite them to the site and after that, they will be able to view the board. 

Please, go to Cog icon > User management and invite the person. 

Screen Shot 2021-03-11 at 16.41.14.png

It’s not necessary to add them to the board after that, if you assign an issue to them, they will be automatically listed there. 

Kind regards,

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