I am trying to add a team member to a board and it says "no matches". There is one incorrect listing that I am also trying to delete. I am find this very non intuitive.
So, by default Next Gen projects are open to all users of the JIRA instance, as shown in this image (found by going to Project Settings > Access)
You should not needs to explicitly add a user unless you have changed the project access.
Is the other person having trouble access the project? Has the other person been added as a user to the JIRA site?
Hello @Alison Saunders,
Thank you for reaching out to Community!
I can see that you are using Cloud Free and I would like to add that, on a Free site, anyone with a license will be an administrator of the projects.
I believe that you are trying to add a new user directly to a board, but first, it’s necessary to invite them to the site and after that, they will be able to view the board.
Please, go to Cog icon > User management and invite the person.
It’s not necessary to add them to the board after that, if you assign an issue to them, they will be automatically listed there.
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