stallation and Setup Process of self-hosted Jira Server stuck after Creation of Evaluation License

[Björn Steinemann]

Hi anyone,

I have just downloaded "atlassian-jira-software-7.3.7-x64.bin" to my Linux virtual server and followed the installation details for an evaluation installation according to this documentation:
https://confluence.atlassian.com/adminjiraserver073/evaluation-installation-861253020.html 
I am stuck now in the middle of step 3 "Set up your JIRA application". I called the Jira installation at http://<my-private-server>:8080 and get now to substep 3 which tells me:

"Follow the prompts to generate a license for the JIRA application you want to try, and apply it to your new installation. ".

I could successfully generate an evaluation license but I cannot apply it. There is no "Apply" or "Next" link or button or anything else. I get offered three options:
"Buy" - not what I want right now; I want to evaluate it first
"Download Server" - I did this already - the server is up and running already and sent me right here.

What am I missing? I am looking forward for your help.

Best regards,
Björn

[Thomas Schlegel]

Hi Björn,

you have to copy the license key to your clipboard and paste it into the form your new Jira installation is showing you.

That should do it.

[Björn Steinemann]

Hi Thomas,

thanks for your very fast reply. Actually, the new Jira installation does not show me a form where it asks me for the license file. 

When I open the URL of the server installation it presents me with this page:

Since I have an evaluation environment I choose the first option and follow "Continue to MyAtlassian". This is where I created my evaluation license on the fly. Now I expected to be either sent back to my server via a 302 redirect (since I jump off to myatlassian page with a redirect URL parameter) or I expect a button that triggers a redirect. This option is missing. 

When I navigate to  the URL of my JIRA server installation, I see the same screen again as above. So I am stuck here and don't see how I get the license to my server. Actually, the official documentation from Jira tells me the following:

Follow the prompts to generate a license for the JIRA application you want to try, and apply it to your new installation. 

Unfortunately, it leaves open, what "apply it" means. Am I supposed to download the license and upload it to the server somewhere? 

Best regards,

 Björn 

[Thomas Schlegel]

I have just tried the same, and I get the following message after creation of the license:

After clicking "Yes", the license was installed to my local Jira.

But this was on a Windows machine.

Maybe you can try the second option and enter the license manually.

[Björn Steinemann]

As far as I understood, the second option implies that you have to configure a lot of things and need a separate database installation which Jira would rely on. I wanted to avoid that extra effort. May be, I try this path nevertheless.

Next to the OS I see the difference between your setup and mine that you have installed it on localhost while I have a private virtual server on a remote machine. Since this is a headless system with ssh access only I can't start a browser there and access localhost:8080. 

Many thanks for your help,

 Björn

[Thomas Schlegel]

Yes, I think the VM is the cause of the problem. 

But setting up the Jira System manually should not be such a nightmare :-)

Good Luck

Thomas

[Björn Steinemann]

Following the "I'll set it up myself" path I was finally able to setup the server. Luckily this path offered the choice between using a separate database and have Jira create an H2 instance. Funnily, this created a new ServerID and so I had to create a new evaluation license to get things done. 

Nevertheless, I think it is a bug that the first path sends the user into this dead end street. 

Again, thank you very much for your help, Thomas.

I upvoted your first answer but did not accept this as the solution since the problem (the bug?) still prevails. I opened a ticket with Atlassian support for it and will close it with the remark that the second path was viable. 

Best regards,

 Björn