simplified workflow - issues keep resolution "unresolved" even with status "resolved" or "closed"

Hello,

I use Greenhopper's simplified workflow with a kanaban board. When I move issues to the "Done" column they get status "resolved" or "closed" but still have resolution="unresolved".

Probably due to this:

The issue numbers don't get displayed with strike-through and the resolved or closed issues don't show up in for example the "Created vs. Resolved" Dashboard gadget.

This is confusing, having issues with status=resolved and resolution=unresolved seems bad. Can we fix this behaviour?

The cumulative flow diagram for the board shows the issue counts correctly.

We use Jira v5.1.6 with Greenhopper v6.0.7

Best regards,

Heiner Billich

3 answers

1 accepted

Hi Heiner,

This is probably because you have converted default JIRA workflow to Simplified Workflow. If you are creating a project from scratch then there is no that kind of problem. By default there's a post function set to Done transition. It will set resolution field ID = 6.

To fix this you need to edit the post function. I know that you should see an error that the workflow should not be edited manually but this is the only option. You need to know that modifying the workflow could break some default behavior. However, modifying the post function or add a screen to transition should not affect the rapid board.

If this is not the case you can look also at this KB article:

https://confluence.atlassian.com/display/GHKB/Unable+to+set+issues+to+Resolved+using+Greenhopper+Simplified+Workflow

I hope that will help.

Regards,

Mirek

I would love to read the KB article but can't get access to it. Do you have another link for it? Thanks Olivier

I'm having the same problem. I have a project and used the software development template and for some reason when issues are marked as done they are still unresolved. This is confusing and makes the filters difficult to use. I actually can't run a report that I can tell summarizing what is resolved or not.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

12,032 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you