Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

Recognition

  • Give kudos
  • My kudos

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

restore point in time after restore from Jira server

Hi Atlassian support,

 

Yesterday we did Restore from Jira Server to cloud to migrate our on-prem Jira server to our Cloud account that we already using in the last 3 months, and it seems that it deletes the exsit data that we already had in our Jira cloud. 

Project code name - SSP 

There is an option to restore this data?

 

Thanks,

Eran.

1 answer

1 accepted

2 votes
Answer accepted
Jack Community Leader Nov 11, 2019

yikes! First to be clear this is not Atlassian Support forum. Rather it is a Community support forum. I am a user just like yourself. That said, Atlassian employees do contribute to the forum fairly regularly. If you want to connect w/ them directly go to https://support.atlassian.com/contact/#/ .

That said, yes "Restore" indeed replaces all existing data. It does not merge/import the data. Assuming you have a recent backup of your cloud (pre-restore) then you may be in luck if not then I'm afraid your original data is gone. Assuming you have a backup, one way might be to stand up a new cloud instance (trial), restore your cloud backup, export all of the projects and issues and then import them into your production cloud. I also suspect there are other ways to do this as well, e.g. addons. In any event I would certainly reach out to Atlassian Support directly to discuss w/ them. 

Thanks, Jack for the fast response and i opened an issue with Atlassian support. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

4,624 views 22 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you