Consistently over the last week, I've been having issues creating tickets or adding comments to tickets when screenshots are involved. Before this week, I could paste (from clipboard) a screenshot directly into the ticket body or a comment on the ticket with no issues. Now when I try I keep getting these warning messages saying that my entry couldn't be saved due to formatting. Has formatting changed that much? This is such a huge part of how we use JIRA with our teams - I need to be able to add these images and preferably without having to save them all to my computer to upload.
We couldn't save your comment
It might be empty or have invalid formatting. If you copy-pasted, try removing formatting and adding it directly to the editor.
It turns out that you can only upload images or documents that are less than 10MB! It's unfortunate that the error is so vague but after I found that out I've had no further issues and have been using Google Drive for any videos I need to attach that are larger than that.
Hope this helps.
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