Tempo team please help...my Tempo product is nearly completely unusable.
Within the past 48 hrs, I no longer have the "Tempo" menu at the to top of my JIRA instance. My Tempo license shows all current in my add-on information. I also cannot get to the log work dialog attached to Tempo (I only have access to the old, default JIRA dialog). The only way I can interface with Tempo, it seems, is from an Agile board; a menu item "View in Tempo>Timesheets" allows me to get to the Timesheets view of that board. Once there, I only have access to Tempo data against that board and an orange lozenge top left says "Tempo Labs".
Foldes - yes, the users are configured correctly. See my above comment for the fix Atlassian gave me.
Make sure the user you are using JIRA with, is in the list under Tempo Global Permission/Tempo Time tracking
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Atlassian support needed to bounce my instance to recreate the connections to the add-ons.
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I have an active thread with Atlassian Support who is assisting...
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