@Ella Shar, yep. you can change the issue category of the "On Hold" status to be "To Do" then configure the board to move "On Hold" to the column that contains "To Do". IMO on hold items should always be equivalent to "To Do". If they are on hold they aren't in progress they are 'previously in progress'. If you want to distinguish "To Do" from "On Hold" then either create a new column on the board or modify the card view using colors or simply include the status.
Thanks, nice work around! But I do think these issues are really "In progress" since you have to remind people to answer your questions like twice a day and make sure it's actually happening. You cannot forget about the issue or it will never be done. Making the issue "Selected for development" (Kanban has no "To do") can make you forget about it.
Then the issue needs to be assigned to the person that is to answer the question. If you leave the 'answerer' out of the Jira workflow then that is a hole in the process. The idea is to always know who has the ball when an issue is underway.
In JSD there is a "Waiting on customer" status which is similar to assigning the issue to them. So if you have individuals that do not have Jira access you may wish to create a unique status that falls under In progress category, separate column, etc. Maybe "NMI". However, the issue of getting the answer falls w/ the assignee.
@Jack Graves [AC] first caught our eye with his incredible breakdown of what, in his opinion, can make or break a Jira software implementation. (Read his thoughts on this thread)! In this follow...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs