"Normal" Priority Icon is not shown anymore?

[Deleted user]

"Normal" priority icon is stopped working in JIRA.

We have not done any change to this icon before so could you investigate why it's not showing? 

Thank you for the help!

[Petter Gonçalves · Accepted solution]

Hello @[deleted]

Thank you for reaching out.

I believe there are no reported bugs that could cause the default priority icons to don't display properly, so I believe you are probably facing a cache issue in the application.

I went ahead and cleared the context cache for your Jira application site. In order to check if it has properly worked, follow the steps below:

1. Log in to your Jira application using a different browser in incognito mode, checking if the problem is still happening
2. If the problem still reproduces, check if other users also face the same problem
3. Also, Check under Settings > Issues > Priorities > Click on edit in the related Priority and check if the path to the icon is not different from the default (/images/icons/priorities/)

Let us know if you have any questions.

[Madelene Nyström]

What is the name of the icon file? I can only choose one of these. 

I have tester normal.png but that did not work. 

[Deleted user]

Thanks all! Seems to be working now :)

[Madelene Nyström]

@[deleted] It is working because I changed the icon to the trivial icon. But I would like to have a neutral icon, like a dot or right pointing arrow. Using an arrow that point downwards is not representative of the normal priority. 

[Madelene Nyström]

@Petter Gonçalves Is there any other icons available for the statuses that is not an arrow? 

[Neil Heverly]

I noticed if i just hit Ctrl+F5 on the page it reset everything and the priority icon started appearing again.