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"Duplicate issue fields are appearing in the app status. How can I remove the redundant ones?"

itra akram
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Nov 07, 2023

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2 answers

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 08, 2023

Welcome to the Atlassian Community!

The cause of this is simple - you have added multiple "start date" fields.

There are two places you will need to check this.

Admin -> Issues -> Custom fields -> type "start" into the search, and it will list all the fields with "start" in their name.

Check each Team-managed project's fields.  Fields added to TMPs by their project admins are localised to the project, and with a common field use like "start date", it's likely people will end up adding them to a lot of projects.

When you've found out where the fields are coming from, I would recommend doing some housekeeping and training. 

The easy option is to talk to all the team-managed projects and tell them to rename their start date field with a standard (my usual recommendation is to use the project key to make it easy to identify in the list - ABC Start Date, DEF Start Date)

But there is a much better option, which will hugely improve your reporting and search - consolidate down into a single field.  You can do this by creating a new start date field in the global list, although if you already have one or more, then choose and reuse one of them.  I'll call this the "target start date"

  • Make sure the target start date field is global - it has a "context" that says "global", and it's not locked to any projects or issue types
  • Now, the painful bit - you will need to look at every other "start date" field that you want to remove, looking for
    • Where it appears
    • Any screens in company-managed projects
    • Every team-managed project's layouts
    • Add the target start date everywhere you find it is used in screens and team-managed projects
  • For any issue that has a start date filled, you will want to script or automate something that will copy the current data into the target start date
  • Once all the data is copied, delete the "rogue" start date field!
0 votes
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 08, 2023

Hi @itra akram and welcome,

probably you have many custom fields with the same name. Please check at Administration->Issues->Custom Fields level.

Fabio

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