Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

post function not working

hi! i'm trying to get this post function to work and it doesn't seem to be doing what i need it to do. using this notification scheme to fire upon a open ticket being created. i need it to email the sender (outside of Jira) when the ticket is created.

this is where i need to configure the notification scheme. what would i select if i need it to notify someone outside of jira?  

 

 

2 answers

1 accepted

1 vote
Answer accepted
Mikael Sandberg Community Leader Jul 06, 2021

I would use an automation to notify an external user instead of using a post function/notification scheme. The automation is not limited to only be able to send emails to internal users (access to Jira). Have a look at the automation library and the playground, https://www.atlassian.com/software/jira/automation-template-library#/

Hi! Thanks so much for the reply! If I can't use Automation, is there still a way to notify an external user with post functions?

Sorry, I meant a notification scheme

Jack Community Leader Jul 06, 2021

Only Jira users via that method. Non-Jira users are possible via automation.

Like Mikael Sandberg likes this

Solved, didn't realise I had automation. Thank you!!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira

⏰ Day in the life of a Jira Admin!

Hello Community! We thoroughly enjoyed this just-for-fun conversation in the Jira Admin Group about what it's like to be a Jira Admin. For #JiraJuly, our talented designers created these graphics t...

302 views 2 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you