hi! i'm trying to get this post function to work and it doesn't seem to be doing what i need it to do. using this notification scheme to fire upon a open ticket being created. i need it to email the sender (outside of Jira) when the ticket is created.
I would use an automation to notify an external user instead of using a post function/notification scheme. The automation is not limited to only be able to send emails to internal users (access to Jira). Have a look at the automation library and the playground, https://www.atlassian.com/software/jira/automation-template-library#/
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