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openSprints() in jql shows issues belong to old sprints

Hi,

 

When I created a filter like this;

 

project = xx and Sprint in openSprints(), this filter shows the issues belong to an old sprint. These issues do not belong to another sprint. It is strange and cant find the reason.

 

Can you help?

1 answer

0 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 11, 2023

Hello @Aslihan Paksoy 

Welcome to the Atlassian community.

Can you show us a screen image of the Sprint field for one of these issues that you think should not be included?

Hi Trudy,

It is like below, filter shows issues belong to August sprint. Sprint.png

 

 

Issue.png

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 12, 2023

To confirm that the issue has truly every been in only one sprint, can you do a search for the issue, display the search results in List View, and include the Sprint column like this:

Screenshot 2023-10-12 at 12.54.29 AM.png

Hi Trudy, 

I can confirm these issues only belong to one sprint, here is the screenshotOldSprints.png

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 12, 2023

Can you do a search for "sprint =" that sprint's name and confirm there are not multiple sprints with the same name? When you start typing in the sprint name you should see a list of possible matches:

Screenshot 2023-10-12 at 1.40.14 AM.png

 

Can you show us a sprint report for that sprint that confirms that it is not open / is closed? Example:

Screenshot 2023-10-12 at 1.38.14 AM.png

Hi,

 

Sprint names are unique as below;

SprintITC.png

 

But in the sprint report, i cant find that sprint :/ 

And when i clicked the sprint from the issue here is the screenNoBoard.png

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 12, 2023

That suggests that the board where the sprint was created has been deleted.

At this point I suggest that you contact Atlassian Support for more assistance.

https://support.atlassian.com/contact/#/

You could use the REST API to get the sprint's information, which includes the board ID for the board where it was created.

https://developer.atlassian.com/cloud/jira/software/rest/api-group-sprint/#api-rest-agile-1-0-sprint-sprintid-get

You could then use the REST API again with the board ID to get information about the board.

https://developer.atlassian.com/cloud/jira/software/rest/api-group-board/#api-rest-agile-1-0-board-boardid-get

There might be more that you could do without Atlassian's help, depending on the output of those endpoints.

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