notification for comments and @login

Hi everybody,

I write a comment in my issue (user story) and in the comment I wrote the person I want receive an email notification with "@teddy". The login "teddy" exists but there is not notification sent to him.

Is it possible to Jira to do this ?

I did not see info about this.

 

thanks for your help

3 answers

1 accepted

1 vote
Warren Levy Community Champion Nov 21, 2017

Hi

When you're mentioning someone in a comment (or elsewhere) their name should appear in the dropdown list, so as you typed @ted you should have seen the name appearing - I'm assuming that happened.

The next check is whether you have email notifications set up on your instance of Jira. See this page which is the Cloud instructions, although there is a button at the top right of the page to change it to the server version

1 vote
Gonchik Tsymzhitov Community Champion Nov 21, 2017

Hi! 

Could you review this KB:

 https://confluence.atlassian.com/jirakb/mentions-are-not-working-in-jira-300813787.html

Hope it helps.

Time to time I am checking in mail queue via url

{jira_URL}/secure/admin/MailQueueAdmin!default.jspa

 

 

Cheers,

Gonchik Tsymzhitov

Hi

thanks a lot.

it works now.

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