notification for comments and @login

Hi everybody,

I write a comment in my issue (user story) and in the comment I wrote the person I want receive an email notification with "@teddy". The login "teddy" exists but there is not notification sent to him.

Is it possible to Jira to do this ?

I did not see info about this.


thanks for your help

3 answers

1 accepted

1 vote
Warren Levy Community Champion Nov 21, 2017


When you're mentioning someone in a comment (or elsewhere) their name should appear in the dropdown list, so as you typed @ted you should have seen the name appearing - I'm assuming that happened.

The next check is whether you have email notifications set up on your instance of Jira. See this page which is the Cloud instructions, although there is a button at the top right of the page to change it to the server version

1 vote
Gonchik Tsymzhitov Community Champion Nov 21, 2017


Could you review this KB:

Hope it helps.

Time to time I am checking in mail queue via url





Gonchik Tsymzhitov


thanks a lot.

it works now.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Feb 15, 2018 in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

1,138 views 6 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot