notification (by email) when tickets are created with a specific title

[Kris Van de Vijver]

I'm trying to use the 'notification assistant' add-on to automatically send an email when a new service desk ticket is created with a specific title/summary. Although this seems basic, I can't find how to do this. I tried with a JQL Expression (summary is "blabla..") but I'm only getting a red message saying "Could not parse JQL query, you need to provide a valid JQL query."

[Kris Van de Vijver · Accepted solution]

I tried this but it didn't work..

[Tom Lister]

Hi

This a a bit odd

I can get the same error if I paste in 

summary ~ “aanvraag Mac”

but

summary ~ “aanvraag” is OK

summary ~ “Mac” is OK

summary ~ 'aanvraag Mac' is OK

Nothing in the text search docs indicates why this error would occur.

Stumped!

[Kris Van de Vijver]

Thanks Tom!

[Tom Lister]

Hi @Kris Van de Vijver 

try summary ~ “blahblah”

see notes on text searching here

https://confluence.atlassian.com/jiracoreserver073/search-syntax-for-text-fields-861257223.html

[Kris Van de Vijver]

Tried it all... nothing happens and I only see ..."Could not parse JQL query, you need to provide a valid JQL query.".. just below the JQL Expression box in the add-on.

[Tom Lister]

Is there a JQL Type field for Custom or Filter. Set to Custom JQL to enter an expression.

do you have a screen shot of the input and error

[Kris Van de Vijver]

[Tom Lister]

Hi @Kris Van de Vijver 

it won’t like the ‘try’ word. I’d didn’t mean that literally but I see my phrasing was misleading :-(

just use

summary ~ “aanvraag Mac”

[Kris Van de Vijver]

Thanks for trying to help Tom. Tried your suggestion but again, the same message appears immediately : "Could not parse JQL query, you need to provide a valid JQL query."

[Tom Lister]

Try using the normal issue search filter creation screens to validate your JQL works.

[Kris Van de Vijver]

A regular search through the normal Jira SD webinterface you mean?

This works, see screenshot.

[Tom Lister]

HI

yes - confirm your JQL is valid for a normal search

but does your exact syntax work

summary ~ “aanvraag Mac”

if so ,there is some other twist to the notification assistant.

If you save the above as a filter and use the filter option, does it work?