Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

not receiving email notifications

Martina Bubalova
Martina Bubalova April 27, 2023

Hi,

I am not receiving any email notifications (nor any of my colleagues). Pull requests, mentions, watched tasks, etc. We didn't change anything and it stopped a few days ago. Can you take a look at that, please?

Answer
Watch
Like Be the first to like this
393 views

1 answer

0 votes
Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 1, 2023

Hi @Martina Bubalova 

I can see that there have been a number of messages sent to your mailbox that have bounced recently.  The SMTP response was:

550 The sending IP (156.70.150.12) is listed on https://spamrl.com/. Please resolve this and retry.

I have reached out to my mail team for additional help here.  As it appears that one of the IPs we use to send email from seems to have been added to a blocklist that your mail server uses to filter out spam.  We are working to correct this.

Andy

View More Comments
Martina Bubalova
Martina Bubalova May 23, 2023

Can you please check it again? We are not receiving emails again. Thanks!

Like
Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 24, 2023

HI @Martina Bubalova 

It appears to be working again today. 

Like • Martina Bubalova likes this
Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira Software
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events