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not receiving email notifications

Martina Bubalova
Martina Bubalova Apr 27, 2023

Hi,

I am not receiving any email notifications (nor any of my colleagues). Pull requests, mentions, watched tasks, etc. We didn't change anything and it stopped a few days ago. Can you take a look at that, please?

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 01, 2023

Hi @Martina Bubalova 

I can see that there have been a number of messages sent to your mailbox that have bounced recently.  The SMTP response was:

550 The sending IP (156.70.150.12) is listed on https://spamrl.com/. Please resolve this and retry.

I have reached out to my mail team for additional help here.  As it appears that one of the IPs we use to send email from seems to have been added to a blocklist that your mail server uses to filter out spam.  We are working to correct this.

Andy

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Martina Bubalova
Martina Bubalova May 23, 2023

Can you please check it again? We are not receiving emails again. Thanks!

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Andy Heinzer
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 24, 2023

HI @Martina Bubalova 

It appears to be working again today. 

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